SHIPMENTS

HEADPIECES OF GUEST AND BRIDE : 

The delivery time for these products is 20 to 25 business days since the order is made online and delivered at the address indicated .

BAGS , CLOTHES , SHOES & ACCESSORIES: 

The estimated delivery time for these products is 2 To 4 Business days in Peninsula , If you have in stock .

Los gastos de envío se especifican en el check out. Para Península el precio es de 6,50€ en cualquier tipo de producto cuyo importe sea inferior a 85 euros.

 

CHANGES AND RETURNS

HEADPIECES OF GUEST AND BRIDE

SHOPPING ONLINE , SHOP AND STYLIST ONLINE

 

Returns: When dealing with a custom product, no returns are allowed .

Cambio: Se tendrán hasta 14 días desde que se recibe el producto para hacer algún tipo de modificación. El costo del envío corre por cuenta del cliente *Vease cambios y devoluciones de compras online.

BAGS , CLOTHES , SHOES AND ACCESSORIES

SHOPPING ONLINE :

1. Devolución o cambio online, You have 14 Days after receipt of your order to change it for another size or request your return . Go to our Store madrid , located in Conde de Aranda 8 and deliver the item you want to change or return . If it's a Return, We will give you a coupon for the value of your purchase so that you can buy or rent any product from our store online or in mimokistore, con validez de un año. Es impresindible que el producto esté en perfectas condiciones y lleve la etiqueta con la que se entregó.

2 . Pick-up at home: You have 20 days to request pickup at home and send a courier to pick up your package or change it for another different . Request Pickup or change in Ecommerce@mimoki.es or via WHatsTOPp 602 252 687 . Package Items Securely , In its original packaging , If possible . The carrier will go to your home to pick up the product , Either to make the change for the new . The price of this service in Peninsula is from 9€ For a change and 6 ,50€ For a return . It is impresindible that the product is in perfect condition and bears the label with which it was delivered .
* This service is exclusive to Peninsula

3. Cambios: En caso de que prefieras otra talla o modelo puedes solicitarlo a [email protected]

4. Cambios y devoluciones fuera de España: en caso de cambio, el cliente se hara responsable del gasto de envío del producto a mimoki.

 

Returns conditions: 

 In making changes and returns you should know that:

- Returned items must be in the same condition as when you received them , If this is not the case, the change or return of the same will be assessed .

- As soon as we receive your package , We verify the status of the articles and we'll make the change of size or the delivery of the coupon by the value of the amount .

- Customers in the European Union have 14 Natural days, From the date of receipt of your order , To cancel your purchase .

- The coupon will receive it to your mail in 1 - 3 Days from receipt of the product .